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Restaurant Resource - LRA Worldwide Articles
Thursday January 8th, 2009
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Page 1 of 2
Be Sure of the Pour - Monitoring Bar Costs in Tough Times - By Jeff Gurtman, Account Di...
There is a healthy debate in the hospitality industry as to whether drinking increases or decreases during troubled economic times. On on...
2008-11-25
Management
more...
Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - ...
To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fea...
2008-11-18
Management
more...
Going 'Off Book' - The Movement towards Empathetic Hospitality - By Shannon Pruce - Acc...
In acting circles, they are the two words that can strike fear in the hearts of the most seasoned performer - 'off book.' The script has ...
2008-09-04
Management
more...
Consistency - the Key to Success - By Rob Rush
OK, let's get down to the bottom of this. Please stand up and raise your hand if you've been 'WOW-ed' lately. At the supermarket, dry cle...
2008-08-20
Management
more...
Does Your Guest Satisfaction and Mystery Shop Data Harmonize...or Just Make Noise? - By...
Align Your Data Streams to Optimize the Guest Experience and Bottom Line
2008-05-28
Management
more...
Experience Innovation - The Next Generation - By Rob Rush
Oh no, not another article on innovation, your brain is screaming from every synapse. Please don't subject me to another rapturous ode to...
2008-05-22
Management
more...
The Importance of 'Customer Experience' in a Downturn - By Jeff Gurtman, Account Direct...
As talk of a recession permeates the evening news, at LRA we have naturally begun thinking about how it might affect our clients and the ...
2008-02-20
Management
more...
Culture - It's Not Just for Anthropologists Anymore - By Rob Rush
The list of trendy business buzzwords that enter the national consciousness and swiftly become hackneyed, empty shells of their previousl...
2008-02-19
Management
more...
Renovation is a State of Mind - By Rob Rush
Let's conduct a little experiment. Go to the website of any hospitality industry trade publication - it could be this one or it could be ...
2007-11-27
Management
more...
Do 'High Tech' and Hospitality Belong in the Same Sentence? - By Rob Rush
Twenty years after hanging out our shingle, my partner and I have built a business that has grown from its roots providing quality assura...
2007-08-27
Technology
more...
Big Box Backlash...in Reverse - By Zach Conen
To paraphrase (and mangle at the same time) Shakespeare, I write not to bury Home Depot and its kind, but to praise them. Unlike many scr...
2007-06-07
Management
more...
Make it Personal - By Rob Rush
How I learned to loosen the reins, take my own medicine and ensure that my employees and customers develop an emotional bond with my comp...
2007-06-06
Management
more...
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